{"id":7450,"date":"2025-07-22T09:00:15","date_gmt":"2025-07-22T09:00:15","guid":{"rendered":"https:\/\/www.lesgrandsbuffets.com\/?post_type=faq&#038;p=7450"},"modified":"2026-06-25T09:18:04","modified_gmt":"2026-06-25T09:18:04","slug":"indemnite-annulation","status":"publish","type":"faq","link":"https:\/\/www.lesgrandsbuffets.com\/fr\/faq\/indemnite-annulation\/","title":{"rendered":"Indemnit\u00e9 en cas d\u2019annulation"},"content":{"rendered":"<h2>Annulation par Les Grands Buffets<\/h2>\n<p>Toute r\u00e9servation effectu\u00e9e en violation des r\u00e8gles de r\u00e9servation fix\u00e9es par les <a href=\"https:\/\/www.lesgrandsbuffets.com\/fr\/conditions-generales-des-grands-buffets\/\">Conditions G\u00e9n\u00e9rales<\/a>, entrainera son annulation sans formalit\u00e9. La direction des Grands Buffets se r\u00e9servant le droit de refuser l\u2019acc\u00e8s au Restaurant aux clients titulaires de r\u00e9servations non conformes aux Conditions G\u00e9n\u00e9rales et de poursuivre devant la justice toute entit\u00e9 responsable d\u2019une telle violation.<\/p>\n<p>Notamment, tout manquement au pr\u00e9paiement des menus dans les d\u00e9lais impartis entraine automatiquement l\u2019annulation de la r\u00e9servation.<\/p>\n<h2>Annulation par le client<\/h2>\n<p>L\u2019annulation de la r\u00e9servation par le Client est possible :<\/p>\n<ul>\n<li>soit en suivant le lien figurant dans les emails relatifs \u00e0 la r\u00e9servation envoy\u00e9s par Les Grands Buffets ;<\/li>\n<li>soit via le site internet des Grands Buffets en se connectant au compte personnel <a href=\"https:\/\/moncompte.lesgrandsbuffets.com\/fr\/login\">MON COMPTE<\/a> du Client titulaire de la r\u00e9servation.<\/li>\n<\/ul>\n<p><strong>&#8211; Annulation de la r\u00e9servation avant r\u00e8glement du pr\u00e9paiement<\/strong><\/p>\n<p>Si le Client annule sa r\u00e9servation avant d\u2019avoir proc\u00e9d\u00e9 au r\u00e8glement du pr\u00e9paiement des menus, Les Grands Buffets conservent une indemnit\u00e9 \u00e9gale au montant des arrhes pay\u00e9es conform\u00e9ment \u00e0 l\u2019article L 214-1 du Code de la Consommation ou de la garantie annulation vers\u00e9e par le client.<\/p>\n<p><strong>&#8211; Annulation de la r\u00e9servation apr\u00e8s r\u00e8glement du pr\u00e9paiement<\/strong><\/p>\n<p>Le Client peut annuler sa r\u00e9servation jusqu\u2019\u00e0 la veille de la date du repas dans les conditions suivantes :<\/p>\n<p style=\"padding-left: 40px;\"><strong>\u2022 Annulation jusqu\u2019\u00e0 J-11 avant la date du repas<br \/>\n<\/strong><br \/>\nToute annulation qui intervient apr\u00e8s le r\u00e8glement du pr\u00e9paiement par le client et au plus tard 11 jours avant la date du repas entraine le remboursement :<br \/>\n&#8211; de l\u2019int\u00e9gralit\u00e9 du pr\u00e9paiement, si le client avait souscrit \u00e0 la garantie annulation ;<br \/>\n&#8211; du montant du pr\u00e9paiement moins les arrhes d\u00e9j\u00e0 vers\u00e9es, si le client avait vers\u00e9 des arrhes. Seule une indemnit\u00e9 \u00e9gale au montant des arrhes vers\u00e9es est conserv\u00e9e par Les Grands Buffets conform\u00e9ment \u00e0 l\u2019article L 214-1 du Code de la Consommation.<\/p>\n<p style=\"padding-left: 40px;\">Le remboursement sera effectu\u00e9 sur la carte bancaire de la personne ayant proc\u00e9d\u00e9 au pr\u00e9paiement.<\/p>\n<p style=\"padding-left: 40px;\"><strong>\u2022 Annulation entre J-10 et la veille du repas pr\u00e9vu<br \/>\n<\/strong><br \/>\nToute annulation qui intervient apr\u00e8s le r\u00e8glement du pr\u00e9paiement par le client et entre J-10 et la veille de la date du repas entraine le remboursement du montant du pr\u00e9paiement des menus, d\u00e9duction faite d\u2019une indemnit\u00e9 d\u2019annulation de 30\u20ac par convive, incluant les arrhes pour les Clients ayant vers\u00e9 des arrhes.<\/p>\n<p style=\"padding-left: 40px;\">Le remboursement sera effectu\u00e9 sur la carte bancaire de la personne ayant proc\u00e9d\u00e9 au pr\u00e9paiement.<\/p>\n","protected":false},"parent":0,"template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":""},"categorie-faq":[10],"class_list":["post-7450","faq","type-faq","status-publish","hentry","categorie-faq-reservations"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Annulation de r\u00e9servation : indemnit\u00e9s et remboursements<\/title>\n<meta name=\"description\" content=\"Consultez les conditions d\u2019annulation, les indemnit\u00e9s et les modalit\u00e9s de remboursement selon la date de votre annulation.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.lesgrandsbuffets.com\/fr\/faq\/indemnite-annulation\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta 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