Frequently Asked Questions

Do you want to contact us ?


Requests for an individual reservation will not be processed.

To book, we invite you to click here If you have not found an answer in our Frequently Asked Questions (FAQ) section.

You can contact us in the following cases:

  • You already have a reservation, to contact us click here
  • You are a journalist, blogger or influencer and you would like to know more about Les Grands Buffets, click here
  • For any othe reason click here

 

For all other requests, correspondence will be made by post to the following address:

Les Grands Buffets

Giratoire de la liberté

11100 Narbonne
 

How much is the all-you-can-eat buffet?


One price for everything

The Grands Buffets offers it all : all you can eat quality buffets (world record cheese selection, 9 foie gras, 9 cured hams, lobsters, oysters, smoked salmon included, large selection of roasted dishes including the famous Rouennaise Duckling (Canard au Sang) , Lièvre à la Royale and many more..., at the unique price of € 52.90 ! (drinks not included)

Two special offers for children*

  • For children under 6 years  the menu is free !
  • For children aged 6 to 10 years, the menu is half price 26.40 € !

(*) up to 1 free kid menu OR 1 half-price kid menu per accompanying adult who has ordered a meal, and presenting the child's ID Card

 

All wines are offered at the cellar price!

The bottles served at the table are offered at the same price as at the producer's cellar!

We only accept payment by cash, credit cards and Les Grands Buffets gift vouchers.


 

What is the dress code to enter Les Grands Buffets ?


IMPROPER ATTIRE, ENTRY REFUSED

For your experience at Les Grands Buffets to be complete, we invite you to live this moment in harmony with the place and to play the game of elegance. We ask you to have the delicacy to present yourself in a dress appropriate to these festive circumstances and to inform all the guests of your party of this legitimate requirement.

At the time of your reservation, you agree to inform and ask all the guests sharing your table to respect the rules relating to dress code in order to be admitted to the Grands Buffets in accordance with our general conditions. So that you are not refused entry to the restaurant and to guide you in your clothing choices, we remind you that THE FOLLOWING OUTFITS ARE PROHIBITED AT THE GRAND BUFFETS:

  • Sportswear
  • Shorts
  • Tank top
  • Swimsuit / board short
  • Individual or team sports jersey (football, rugby, basketball, etc.)
  • Flip flops 
  • Caps and hats are not allowed inside the restaurant.

 

 

 

When is the restaurant open and what are the opening hours?


The restaurant welcomes you every day of the year from 12:00 p.m. to 1:30 p.m. and from 7:15 p.m. to 9:15 p.m.

The restaurant closes at 4.30 p.m. for lunch and at midnight for dinner

Do you still offer Gift Vouchers for purchase?

No, Les Grands Buffets no longer offer gift vouchers for purchase since September 19, 2022,

Gift Vouchers already issued until September 18, 2022 will of course be honored in accordance with their validity date of one year from their date of purchase.
 

What are the measures to fight COVID put in place at Les Grands Buffets?

Les Grands Buffets remained closed for many months to better prepare for your visit.

An interruption that we have taken advantage of to transform the establishment so that you can come again in safe sanitary conditions and an ever more refined decor. To achieve this, we have recruited and trained more than 20 new employees, present at each buffet to slice, cut the dishes and serve you.

A set of strict rules applicable to everyone has been put in place to protect you, your children and our employees, rules that we thank you in advance for respecting in order to fully appreciate your experience at the Grands Buffets.

As the children's playground has been closed and children cannot move around the restaurant on their own, parents are also asked to provide occupations for their children so that they can sit quietly at the table.

Sanitary measures applied to the Grands Buffets:

At the entrance to the restaurant

  • Hand disinfection is mandatory before entering the restaurant, for adults as well as for children

In the restaurant

  • Signage is materialized on the ground in order to regulate flows and limit crossings. Our friendly customers are asked to respect it
  • 32 hydroalcoholic gel disinfection stations have been set up in the Grands Buffets enclosure.
  • The children's play area has been closed to protect our little ones.
  • Tables that cannot be separated by more than one meter are equipped with movable sneeze guards to prevent particles.
  • Your waiters and row managers decontaminate their hands after each intervention at a customer's table before presenting themselves, decontaminated, to another table.
  • In the toilets, the soap made available to customers is a virucide.
  • In the buffet area, to access the buffets, it is essential to disinfect your hands. This device applies to adults and children alike.
  • Service assistants have been specially recruited and trained. They are posted, gloved, at each of the buffets to slice, cut the dishes and assist you.
  • It is compulsory to disinfect the hands again when leaving the buffet area.
  • On the buffets, sneeze guards protect the dishes offered from possible contamination.

Cleaning of the restaurant

  • Table linen is changed between each service.
  • The menus available to our customers are only used once. They are then decontaminated and stored for a week before they are put back into service.
  • Equipment washing systems use virucidal detergents.
  • Technical equipment is decontaminated with virucide during table setting.

We insist on the fact that each client of the Grands Buffets must respect these measures which are mandatory in order to be admitted to the Grands Buffets.
 

I did not receive a confirmation e-mail, what should I do?


We invite you to look in your junk mail (spam), our confirmation email may be sent there automatically.

If, despite this, you do not receive our confirmation email, within 3 hours of your reservation, you can log on to MY ACCOUNT to access the emails sent to you by Les Grands Buffets.


 

Can I modify the date or time of my reservation ?

No, your reservation cannot be modified, you cannot change the date or time.

If you want to change the date or time of your reservation, you must make a new reservation and then cancel your original reservation.

In the event of the absence of one or more persons or all of the persons concerned by the reservation and in the event that this or these absences have not given rise to a cancellation within the time limits and conditions provided for in the General Conditions, Les Grands Buffets will deduct, as a lump sum, the sum of € 20 including tax per person absent compared to the number of people initially validated when booking.

This debit will be made from the bank card account given as a guarantee by the Customer when making his reservation.

An invoice will be sent by email to the Customer who made the reservation.

The Customer will be exempt from cancellation fees in the following cases:

  • In the event of force majeure;
  • Due to the medical condition, justified by a medical certificate, and occurring after the cancellation period free of charge, of the person or persons absent;
  • In the event of a travel incident to the Grands Buffets on the same day only;
  • In the event of a positive PCR test for COVID 19 occurring after the free cancellation period;

As specified in the Terms of Sales (Conditions Générales).
 


Can I change the number of people in my reservation?


No, your reservation cannot be modified, you cannot modify the number of people that you validated when making the reservation.

If you wish to change the number of people, you must make a new reservation and then cancel your original reservation. In the event of the absence of one or more persons or all of the persons concerned by the reservation and in the event that this or these absences have not given rise to a cancellation within the time limits and conditions provided for in the General Conditions, Les Grands Buffets will deduct, as a lump sum, the sum of € 20 including tax per person absent compared to the number of people initially validated when booking.

This debit will be made from the bank card account given as a guarantee by the Customer when making his reservation.

An invoice will be sent by email to the Customer who made the reservation.

The Customer will be exempt from cancellation fees in the following cases:

  • In the event of force majeure;
  • Due to the medical condition, justified by a medical certificate, and occurring after the cancellation period free of charge, of the person or persons absent;
  • In the event of a travel incident to the Grands Buffets on the same day only;
  • In the event of a positive PCR test for COVID 19 occurring after the free cancellation period;

As specified in the General Conditions.
 

I want to cancel my reservation, what should I do?


You can cancel your reservation free of charge if the cancellation occurs before the start of the Service for which the Customer made their reservation under the following conditions:

  • At least 24 hours before the start of the service at the latest for a reservation of 1 to 4 people
  • At least 72 hours before the start of the service at the latest for a reservation of 5 to 14 people
  • At the latest 7 days before the start of the service for a reservation of 15 to 20 people

Cancellation of a reservation is made exclusively via the internet by following the link in the emails sent by Les Grands Buffets.

 

You can cancel your reservation directly by clicking on the "Cancel my reservation" link in the confirmation email sent to you.

 

Once the free cancellation period has passed, you can no longer cancel your reservation.

In the event of the absence of one or more or all of the guests on the day of the reservation, Les Grands Buffets will charge, as a lump sum, the sum of € 20 including tax per absent guest, regardless of their age, on the bank account card given as a guarantee by the Customer when booking, as stated in the Terms of Sales.

An invoice will be sent by email to the Customer who made the reservation.

WARNING :

  • In the case of 2 reservations taken for 2 consecutive services (noon and evening on the same day), only the first reservation can be canceled.
  • In the case of 2 reservations taken for 2 consecutive days, only the first reservation can be canceled. In the two preceding cases, the second reservation will not be cancellable under any circumstances except in cases of force majeure.


As an exception, the Customer will be exempt from cancellation fees in the following cases:

  • In the event of force majeure, that is to say an unforeseeable, irresistible event external to the absent person, conclusively established and in accordance with the case law in force at the time of the event;
  • Due to the medical condition, justified by a medical certificate, and occurring after the cancellation period free of charge, of the person or persons absent;
  • In the event of an incident involving the journey to the Grands Buffets on the same day only, justified by any evidence establishing the impossibility for the person or persons absent to reach the Grands Buffets.
  • In the event of a positive PCR test for COVID 19 occurring after the free cancellation period, established in a conclusive manner and in accordance with the case law in force at the time of the event.

The supporting documents necessary to justify this exemption should be sent to Les Grands Buffets exclusively by post to the following address:

Les Grands Buffets

Giratoire de la Liberté

11100 Narbonne
 

What is your personnal account "MY ACCOUNT" useful for ?

Since October 12, 2021, customers are asked to create their personal account "MY ACCOUNT" when making a reservation.

From "MY ACCOUNT" you can at any time:

  • View all your reservations at Les Grands Buffets
  • Cancel your reservation
  • Find all the emails sent to you by Les Grands Buffets as part of your reservation process
  • Specify the name and age of children benefiting from free meal for children under 6 and half-price for children from 6 to 10 years old
  • Change your contact information if you have changed your phone number or email address
  • Update your credit card information in order to secure your reservation
     

How can I access "MY ACCOUNT" ?

To access your personal account on your mobile phone, simply click on the "MY ACCOUNT" tab which appears at any time on your phone screen.

To access your personal account on your computer, click on the "MY ACCOUNT" tab at the top of the lesgrandsbuffets.com home page

Enter the email address used for the reservation and the password you chose for "MY ACCOUNT".

If you do not yet have a personal account "MY ACCOUNT" , click on "I do not yet have an account" and fill in the requested information.

If you have forgotten your password, click on "Forgotten password" to reset it and access all the information contained in "MY ACCOUNT".
 

I bought or won a Gift Voucher between March 15, 2019 and June 29, 2021, is its validity date extended?

In order to please you, we have decided to extend the validity period of our gift vouchers, to take into account the successive periods of administrative closure due to COVID imposed on the restaurant.

All gift vouchers issued from March 15, 2019 to June 29, 2021, will be valid until December 20, 2022, inclusive.

You will not have to carry out any formalities.

So we hope to best meet your expectations by allowing you to come and see us under the best possible conditions.
 

I would like to dispute the compensation that was billed to me due to the absence of people initially scheduled at my table on the day of the meal, what should I do?

Were you charged a no-show fee due to the absence of people at your table on the day of the meal you booked?

If you wish to obtain a refund, we invite you to send us your request by postal mail, specifying your reservation number, the date of the meal and the reason for dispute.

You will be able to obtain reimbursement in the following cases:

  • In the event of force majeure;
  • Due to the medical condition, justified by a medical certificate, and occurring after the cancellation period free of charge, of the person or persons absent;
  • In the event of an incident involving the journey to the Grands Buffets on the same day only, justified by any evidence establishing the impossibility for the person or persons absent to reach the Grands Buffets.
  • In the event of a positive PCR test for COVID 19 occurring after the no-charge cancellation period, established in a conclusive manner.

Supporting documents are required, you must attach them to your letter and send them to the following address:

Les Grandst Buffets

Giratoire de la liberté

11100 Narbonne
 

How do I pay?

We accept payment by cash, credit cards (Visa, Mastercard) and Grands Buffets gift vouchers.

We do not accept any other type of payment.

American Express card and bank checks are not accepted.

Can we smoke ?


No, the Grands Buffets restaurant is a non-smoking establishment.

Les Grands Buffets restaurant is located within the Espace de Liberté sports complex. Due to the reception of an audience of young people and sportsmen, the Espace de Liberté complex, managed by the Greater Narbonne Agglomeration Community, has been classified entirely NON-SMOKING.

The rules of the Espace de Liberté state that "The establishment is non-smoking. This general provision applicable upon entering the establishment applies to all indoor AND outdoor spaces: swimming pool, skating rink, bowling alley, bowling pub, restaurant, outdoor green spaces, reception hall, toilets and changing rooms, terraces, bleachers, common rooms and staff rooms ”.

Consequently, it is forbidden to smoke in all places dependent on the Grands Buffets or made available to the customers of the Grands Buffets, including the Garden and the toilets.
 

How do I get to Les Grands Buffets?

The restaurant is located in Narbonne, at the Liberté roundabout, within the Espace de Liberté leisure complex.

Coming from the A9 motorway: take exit 38 "Narbonne Sud", after the toll turn right towards "Center Ville", then at the 3rd roundabout take the 2nd exit on the right "Les Grands Buffets".

A large-capacity free car park allows you to park in front of the Grands Buffets restaurant.

GPS coordinates: N 43 ° 10 '25.741 "E 2 ° 59' 39.768"

With a smartphone : go to Map and type "Les Grands Buffets Narbonne" 

Coming by Train: from Spain with RENFE SNCF (5h30 from Madrid, 1h50 from Barcelona, ​​1h from Figueres), from France with Intercité and SNCF Narbonne SNCF train station is located 30 minutes walk from the Grands Buffets restaurant, 10 minutes by free Bus, 10 minutes by Taxi and VTC

Coming by Bus: from the Narbonne SNCF train station (Gare de Condorcet stop) take Line C, B or E and get off at the Espace de Liberté stop (10 minutes by Bus)

How can I book a table at Les Grands Buffets?

Reservations are made exclusively via the Internet, from 1 day to 1 year in advance!

On our website, in a few clicks, book via the reservation form by choosing your date from one day to one year in advance.

A confirmation will reach you by email a few minutes later.

The duration of the meal is not limited, the restaurant is open for lunch service until 4.30 p.m. and for evening service until 12.00 a.m. So you can enjoy the moment until the end of the service.
 

Why do I need a credit card?

In view of the many people who make reservations and who, without warning us, do not honor them, we are obliged to take a credit card imprint for any reservation in order to guarantee it.

No sum will be debited to you from this bank imprint if you honor the reservation or if you cancel it within the deadlines set out below in the General Terms and Conditions of Sale.

Otherwise, the absence of people provided for in the reservation but not present on the day of the meal will incur costs.

We remind you that the customer can cancel his reservation free of charge if the cancellation occurs before the start of the Service for which the Customer made his reservation under the following conditions:

  • No later than 24 hours before the start of the service for a reservation of 1 to 4 people
  • 72 hours before the start of the service at the latest for a reservation of 5 to 14 people
  • At the latest 7 days before the start of the service for a reservation of 15 to 20 people

Cancellation of the reservation is made exclusively via the internet by following the link in the emails sent by Les Grands Buffets. You can cancel your reservation directly by clicking on the "Cancel my reservation" link in the confirmation email sent to you.

Once the free cancellation period has passed, you can no longer cancel your reservation. In the event of the absence of one or more or all of the guests on the day of the reservation, Les Grands Buffets will charge, as a lump sum, the sum of € 20 including tax per absent guest, regardless of their age, on the bank account card given as a guarantee by the Customer when booking according to the conditions provided.

An invoice will be sent by email to the Customer who made the reservation.

WARNING :

  • In the case of 2 reservations taken for 2 consecutive services (noon and evening on the same day), only the first reservation can be canceled.
  • In the case of 2 reservations taken for 2 consecutive days, only the first reservation can be canceled. In the two preceding cases, the second reservation will not be cancellable under any circumstances except in cases of force majeure.

Do you cater for birthday parties?

For birthdays, a musical surprise is brought to your table with candles and music.
 

Does the restaurant have disability access?

For people with reduced mobility, there is an access ramp from the car park, then an elevator at the reception hall of the Espace de Liberté which takes you directly to the restaurant.
 

Are animals allowed in the restaurant?


We do not accept any animals in the restaurant and in the gardens.

The regulations do not allow us to accept them because of the presentation of the dishes in the form of buffets.
 

What about the wine list?

All bottles served at the table or to take away are at the same price as at the producer's cellar.

Many of the 70 vintages on the wine list are offered by the glass.

On Monday January 28, 2020 at the Hotel Intercontinental Paris, during the award ceremony of the Tour des Cartes, the competition for the best wine lists in France, organized by the national magazine Terre de Vins, the restaurant Les Grands Buffets won the Special Prize for the best wine list by the glass.

The jury was chaired by Philippe Faure-Brac, Best Sommelier of the World in 1992.

What if you leave without paying for the wine ?

! The bottle tasted at the table is offered to you with the purchase of a box of 6 bottles.

How many dining rooms are available?


We offer a variety of dining rooms:

Salon Doré Jean de La Fontaine

With this brand new dining room, Les Grands Buffets enters the splendor of exceptional palaces.

Its decoration is indeed spectacular: the work is signed by the companions of the Ateliers de France experienced in techniques of renovation of French heritage (Châteaux of Versailles and Chambord). 7 layers for the realization of the staffs on which are placed 18,000 gold leaves. Two portraits of Jean de La Fontaine complete this fabulous decor, as well as 12 illustrations relating to some of his fables.

The Royal Tent Jean Baptiste Nolin

This room is enriched with a map of the Canal Royal (future Canal du Midi) produced by Jean-Baptiste Nolin, cartographer of Louis XIV.

Let yourself be transported by the baroque universe of the Grand Siècle!

Ann Carrington Room (formerly Corbières Room)

An original work by Ann Carrington sits in the central display case of this dining room. A similar piece is on display at the British Museum. The creations of this English artist are collected by many personalities such as Elton John and Issey Miyake.

Max Le Verrier room (formerly Clape room)

The famous La Clarté statue by French sculptor Max le Verrier stands in the heart of this room, along with other pieces by the same artist, an immersion in the art deco spirit of the 1920s.

Hervé di Rosa Garden

Outdoor garden with fountain decorated with Foumban tribal sculptures by Hervé di Rosa.

Your reservation in the gardens may be canceled in the event of inclement weather, if it cannot be transferred indoors due to lack of availability.

 

2 private dining rooms of 10 and 20 seats are also proposed, subject to availability, at no additional cost. If the number of guests of your reservation allows for it, these rooms will be proposed to you during the booking process.

Anything special for kids?

We offer high chairs for children.

In order to be more comfortable at the table, it is necessary to count the children in high chairs among the number of participants.

Two special offers for children*

For children under 6 years  the menu is free !
For children aged 6 to 10 years, the menu is half price 23.90 € !
(*) up to 1 free kid menu OR 1 half-price kid menu per accompanying adult who has ordered a meal, and presenting the child's ID Card

 

Do you offer gluten-free or vegetarian dishes?

Les Grands Buffets restaurant offers gluten-free products.

 Les Grands Buffets offers a large selection of products that may be suitable for a vegetarian person.

Les Grands Buffets restaurant does not offer halal dishes.

For more information, we advise you to ask our staff who will guide you in your choices.

I booked in the garden. What happens in the event of bad weather?

Any reservation made in the garden located outside may be canceled in the event of bad weather.

 Such a reservation can be transferred inside only according to availability.
 

Do you offer organic products ?

Bio and Diversity

Eggs, pasta, cereals, fruits, vegetables and raw vegetables, chocolates, wines and cheeses are ORGANIC.
 

Do you take a waiting list ?

We do not take a waiting list.

Any table that becomes available is immediately offered for reservation on our online booking portal.

We invite you to consult our website regularly, you can book from one day to one year in advance.
 

Do we need a reservation at les Grands Buffets ?

Reservations at the Grands Buffets restaurant are not compulsory but strongly recommended as the restaurant is full every day.

However, in the event of a last minute cancellation, we invite you to check our availability online and remind you that you can reserve your table from one day to one year in advance.